Delete your eApollo account
eApolloCCM (phone) · com.eklotho.ccm · eKlotho Inc.
eApollo (tablet) · com.omnitronic.eapollo · eKlotho Inc.
This page explains how to delete your eApollo account and what happens to your information afterwards. It applies to both eApollo apps published on Google Play by eKlotho Inc.: the phone app, listed as eApolloCCM (com.eklotho.ccm), and the in-home tablet app, listed as eApollo (com.omnitronic.eapollo). Both use the same account, so deleting it removes your access to both.
You can ask us to delete your account at any time, for any reason, without giving an explanation. You do not need to be signed in to read this page.
Option 1 — Delete from inside the app
These steps are for the phone app, eApolloCCM. The tablet app has no delete screen of its own — its Delete Account button opens this page — so on a tablet, use Option 2 below.
- Open your profile
Sign in to the eApollo app and go to the Profile tab.
- Choose Delete Account
Scroll to the bottom of the Profile screen and tap Delete Account.
- Confirm it is you
Enter the email address and password for the account. This confirms the request comes from the account holder and not from someone using an unlocked phone.
- Submit
The app confirms that your request has been received. Deletion is not instant — see the timeline below.
Option 2 — Ask us by email
This is the route to use on the tablet app, and on the phone app if you cannot sign in — for example you have forgotten your password or have already uninstalled the app. Email us and we will process the request for you.
Send the request from the email address registered on the account and include your full name and date of birth so we can locate the correct record. Please do not include clinical details, test results, or any other health information in the email.
Email cs@eklotho.com with the subject line “eApollo account deletion request”. You can also call us on 949.656.0963.
What happens to your data
What we delete
Removed from our active systems once the request is processed.
- Your account and sign-in credentials
- Your profile details: name, email address, phone number, date of birth, and mailing address
- Device registrations and push-notification tokens, so the app stops contacting your phone
- Messages and notes you sent through the app that are not part of your clinical record
- App preferences and settings
What we must keep
Retained because the law requires it, not because we choose to. It is removed from everyday use and kept only for the periods described below.
- Your medical record, including care-program readings, vital signs, and clinical notes recorded by your care team. Health providers are legally required to retain patient records, and that duty does not end when you stop using an app.
- Records of care that were billed to a health plan or to Medicare, which must be kept for audit and claims purposes.
- Security and audit logs showing who accessed health information and when, which we are required to keep under HIPAA.
Medical records for adult patients are kept for 7 years. Records for patients who were minors at the time of care are kept until the patient reaches age 25.
Once those periods end, the records are destroyed under our record-retention policy. Deleting your eApollo account does not delete your medical record, and it does not cancel your enrolment in a care program — contact your care team directly if you also wish to withdraw from a program.
How long it takes
We action deletion requests within 30 days of receiving them. Most are completed sooner.
You will lose access to the app as soon as the request is processed. We will email you at the address on the account to confirm when it is done.
If you change your mind, contact us before the request is processed and we will cancel it. After the account is deleted it cannot be restored, and you would need to register again.
Questions about this page or about how we handle your information? Contact eKlotho Inc. at cs@eklotho.com, 949.527.9009, or 2670 N Main St, Santa Ana, CA 92705. Our privacy notice describes our wider data practices.